Your Privacy Is Our Priority
At 399de, your personal information is stored with the highest level of security — through SSL encryption and strict data protection policies.
Introduction and Purpose
399de ("we", "our", "platform") explains through this Privacy Policy how we collect, process, store, and protect the personal information of our users ("you", "your"). This policy has been prepared in accordance with the applicable data protection regulations of Bangladesh.
By using the 399de website, mobile platform, or any related services, you consent to this Privacy Policy. If you disagree with any part of this policy, please do not use our services. For any questions, contact us at [email protected].
What Information We Collect
To provide our services and manage your account, 399de may collect the following types of information:
2.1 Registration and Identity Information
- Full name and date of birth (for age verification — users under 21 cannot register)
- Email address and mobile number
- Username and password (in encrypted form)
- Residential address
- National ID or passport number (when required for KYC verification)
2.2 Financial Transaction Information
- bKash, Nagad, Rocket, Upay, or bank account details (to process transactions)
- Deposit and withdrawal history
- Transaction amounts and dates
2.3 Technical and Usage Information
- IP address, browser type, and operating system
- Device ID
- Site visit and session times, page views
- Information collected from cookies and similar tracking technologies
- Gaming activity history (games played, bets, wins and losses)
2.4 Communication Information
- Live chat messages and email correspondence
- Support tickets and details of complaints
- Feedback or comments you provide
How We Collect Information
399de collects information in the following ways:
- Directly provided: Information you give yourself during registration, login, or payment.
- Automatic collection: Monitoring your site usage patterns through cookies, log files, and web beacon technology.
- Third parties: Verification of information from payment processors (such as bKash, Nagad) or fraud prevention services.
We never collect information from third-party social media or other platforms without your permission.
Purpose of Using Your Information
Your information is used only for the following legitimate purposes:
4.1 Account and Service Management
- Creating, verifying, and keeping your account active
- Completing deposit and withdrawal transactions securely
- Providing customer support and resolving complaints
- Managing bonuses, promotions, and VIP benefits
4.2 Security and Compliance
- Preventing fraud, money laundering, and unauthorized access
- Age verification (confirming 21+)
- Implementing responsible gaming policies
- Complying with applicable laws and regulations
4.3 Service Improvement
- Statistical analysis to improve the user experience
- Identifying and resolving technical issues
- Testing new games and features
4.4 Communication
- Sending important notifications related to transactions and your account
- Sending relevant promotional information (with your consent)
Data Storage and Security Measures
399de takes the highest technical measures to protect your information. We use SSL/TLS encryption, which keeps all data transmitted between your browser and our servers secure.
- Database secured with industry-standard AES-256 encryption
- Regular security audits and vulnerability testing
- Access to data restricted to a limited number of staff
- Password hashing and two-factor authentication option
- Automatic detection of suspicious activity
However, no method on the internet is 100% secure. Even with our best efforts, we cannot guarantee complete security. You are therefore also advised to keep your account password and login details safe.
Sharing Information with Third Parties
399de does not sell or share your personal information for commercial purposes. However, limited information may be shared with necessary third parties in the following circumstances:
6.1 Payment Service Providers
Relevant financial information is provided to bKash, Nagad, Rocket, Upay, and for bank transactions to complete deposit and withdrawal processes. These organizations are governed by their own privacy policies.
6.2 Technology and Service Partners
Only the information necessary for their work is shared with game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, etc.), server hosting providers, and fraud prevention service providers.
6.3 Legal Obligations
Relevant information may be provided to authorities in the case of a court order, government investigation, or legal obligation. In such cases, we will try to notify you as much as possible, if the law permits.
6.4 Business Changes
In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new owner, but this Privacy Policy will continue to apply.
Cookie Policy
The 399de website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
7.1 Types of Cookies
- Essential cookies: Required for login sessions and security — these cannot be disabled.
- Functional cookies: Remember your preferences such as language and settings.
- Analytics cookies: Collect site usage statistics to help improve our services.
You can disable non-essential cookies by changing your browser settings. However, this may limit some features of the site.
Data Retention Period
399de retains your information while your account is active. Even after an account is closed, information is kept for a specified period for the following reasons:
- Financial and transaction records: for the period required by applicable law
- Information required for dispute resolution and legal claims
- Records for fraud prevention and account security
Once the specified period has passed, information is securely deleted or anonymized.
Your Rights
As a 399de user, you have the following rights:
- Access: The right to know what information we hold about you.
- Correction: The right to request correction of inaccurate or incomplete information.
- Deletion: The right to request deletion of your information in certain circumstances, subject to legal obligations.
- Objection to processing: The right to opt out of marketing communications.
- Data portability: The right to receive a copy of your information.
- Complaint: The right to raise a complaint if you object to how we use your information.
To exercise these rights, email us at [email protected]. We will respond to your request as soon as possible.
Protection of Minors
399de is for users aged 21 and over only. We do not knowingly collect information from minors. If we become aware that information has been collected from a minor, we will immediately close that account and delete the information.
If you believe a minor has created an account on our platform, please contact us at [email protected].
International Data Transfers
Due to our technical infrastructure, your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that applicable data protection standards are maintained and that appropriate agreements with third parties are in place.
Policy Changes
399de may update this Privacy Policy when necessary. For significant changes, we will post a notice on the website and inform you at your registered email. Continued use of the platform after any changes will be considered your acceptance of the updated policy.
Visit this page again to always see the most up-to-date policy.
Contact Us
For any questions, concerns, or requests related to this Privacy Policy, please contact our support team:
- Email: [email protected]
- 24/7 Live Chat: available from any page on the site
- Support languages: Bengali and English
We take your privacy seriously and will try to respond to any request as quickly as possible.
Play Safe at 399de
Your information is protected, your experience is secure — join our platform today.
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