Play Responsibly,
Enjoy Safely
399de believes that entertainment should always be controlled and enjoyable. Set your own limits and play with a clear head — because responsible gaming is the true win.
What Is Responsible Gaming and Why It Matters
Online casino and betting is purely a form of entertainment — much like watching a movie or enjoying a cricket match. But when gaming crosses the line and starts causing financial pressure or mental distress, it is important to take notice. 399de always wants every player to enjoy the platform through a safe and healthy experience.
Responsible gaming means staying aware of how much time and money you are spending, not placing more bets to chase losses, and never treating gaming as a source of income. At 399de, we are ready to provide you with the tools and support to keep you in control at all times.
Please note that all services at 399de are for people aged 21 and above only. Creating an account or playing by minors is strictly prohibited. Make sure that younger members of your household cannot access your account.
Protection Tools
Deposit Limits
You can set the maximum amount you are allowed to deposit per day, per week, or per month. Lowering this limit takes effect immediately, while increasing it takes some time — this is a deliberate safety measure.
Time Limits and Breaks
Playing for long stretches without a break is not healthy. Using 399de's time-out feature, you can take a break ranging from 24 hours to several weeks. Your account remains inactive during this period.
Self-Exclusion
If you feel that gaming is getting out of control, choose the self-exclusion option. This closes your account for a set period — or permanently. The support team will assist you with this.
Transaction History
You can view your complete deposit and withdrawal history at any time. This is the easiest way to understand your own spending patterns — awareness is the first step.
Account Security
Use a strong password and do not share your login details with anyone. SSL encryption ensures that your information stays completely secure.
24/7 Support Team
If you feel you are having trouble or need help, 399de's support team is always ready. Reach out via live chat or email in Bengali — we will help you without any judgment.
Recognise the Warning Signs
If any of the situations below feel relevant to your life, take a break and contact support.
- You keep placing bigger bets to try to recover lost money, which is leading to greater financial loss.
- You are hiding your gaming from family or friends and lying about how much you are spending.
- You are spending money on betting instead of essential expenses like food, rent, or your children's education.
- When you try to stop playing, you feel restless, anxious, or irritable.
- You are giving gaming more importance than work, family, or social relationships.
- You are gradually increasing the size of your bets to get the same level of excitement.
Steps to Getting Help
Acknowledge It to Yourself
Admitting that there is a problem is the first and most courageous step. There is nothing to be ashamed of.
Take a Time-Out
Activate an immediate time-out or self-exclusion from your account settings or with the help of support.
Contact Support
Reach out through 399de's 24/7 live chat or email for assistance — our team will help you in Bengali.
Seek Professional Help
If needed, consult a mental health professional or counsellor. This is a sign of strength, not weakness.
Self-Exclusion Options
399de offers breaks of different durations. Choose the option that suits your needs from the list below and let the support team know.
| Break Type | Duration | Account Status |
|---|---|---|
| Short-Term Time-Out | 24 hours – 7 days | Temporarily suspended; automatically reactivated at the end of the period |
| Medium-Term Break | 1 month – 6 months | Login and deposits are not permitted during the break |
| Long-Term Exclusion | 6 months – 5 years | Account fully inactive; cannot be ended before the period expires |
| Permanent Exclusion | Indefinite | Account closed forever; re-registration is not possible |
Healthy Gaming Tips
Playing in a healthy way is not just about setting limits — it is a mindset. Never think of betting or casino games as a way to earn money. It is purely entertainment — one you enter knowing there is a risk of losing.
Set a budget before you play and never spend more than that amount. Remember, trying to recover lost money often leads to even greater losses. If your budget runs out in a session, that is the right time to stop.
Never bet on impulse — avoid playing when you are tired, emotionally distressed, or have been drinking. Take breaks during play, drink water, and make time for other activities too. 399de wants you to stay happy and healthy — gaming should be a source of enjoyment, not stress.
Keep your device locked with a password or PIN so that children or minors cannot access gaming or betting sites from it. Never share your 399de account password with any family member.
Need Help? We Are Here
If you feel that gaming is having a negative impact on your life — do not wait, contact 399de's support team. We are ready to assist in Bengali and English, 24/7.
Chat with us directly on live chat — any time, any day.
Email: [email protected]
You can ask for help while keeping your identity completely confidential. We are always here for you.
Play Safely, Enjoy with Joy
Play responsibly and enjoy 399de's games and sports section.